WARRANTY POLICY
Warranty Instructions
All Woodsland Door products are covered by a warranty of up to 5 years through our electronic warranty system. To activate the warranty, please follow the instructions below:
1. Gently scratch the silver coating and send a text message as per the instructions: SP_Product Code to 8088 to activate and inquire about warranty information.
2. Scan the QR code and follow the instructions to activate and inquire about warranty information.
Warranty Period
– Door panels, door frames, door jambs: 5 years
– Accessories: As per the manufacturer’s policy
Warranty Eligibility
– Woodsland Doors wooden door products provided must be installed in accordance with the technical instructions provided by our technicians or the installation information on the Woodsland Doors website or instructional videos.
– The product must still be within the warranty period as stipulated, with the warranty period starting from the date of product delivery to the customer
Warranty Not Applicable
– Products without a warranty sticker or with a torn, erased, or expired warranty sticker.
– Product defects arising from customer installation and usage not following the instructions.
– Products used in environments with extensive exposure to chemicals, outdoor installation, or direct sunlight.
– Products damaged due to mechanical forces causing deformation, breakage, or scratches.
– Products damaged due to natural disasters or fires.
– Customers who do not activate the warranty.
– Doors damaged due to the installation of non-genuine accessories will not be covered under warranty.
– Other reasons that are not the manufacturer’s fault.
INSTALLATION INSTRUCTIONS
- 01Inspection and Preparation
– Inspect the wooden door to ensure there is no warping or scratches.
– Prepare all the necessary tools and materials, including a hammer, ruler, drill bit, screws, drill, waterproof silicon, and installation components.
- 02Check the Rough Opening Size
– Determine the dimensions and location of the rough opening based on the blueprint.
– Ensure that the door installation location is completed and dry.
- 03Assemble the Door Frame
– Create hinge mortises and lockset holes on the main door frame.
– Attach the cladding panel using finishing nails to the frame.
– Drill holes and secure the frame to the wall with expansion screws and size 7 screws.
- 04Install the Door Panel and Hardware
– Check and install the door panel after eliminating any low-quality items.
– Ensure that the door panel has hinges and locks installed correctly and operates smoothly.
– Ensure technical and aesthetic requirements are met without cracks or warping.
- 05Mount the Door Trim
– After confirming the technical aspect, attach the trim pieces to the door frame using finishing nails, ensuring they are securely attached.
– Ensure the horizontal and vertical trims are connected at a 45-degree angle.
– Cover nail holes with a mixture of putty and paint
- 06Adjust and Rectify Issues
– After completing the assembly of the frame, door panel, and trim pieces, inspect and rectify any issues (if present).
– Ensure that the door opens and closes smoothly and that the locks operate effectively.
- 07Finalize and Hand Over
Conduct a final inspection of the product and clean it using a specialized cleaning solution to ensure aesthetics.
Proceed with the handover procedures to deliver the product to the customer
